Shopping with InWearshop.com is easy

If you can see it on the site, you can buy it - it's that easy.

Just click on the type of item you want from the list on the left side of the screen, then refine your search according to colour, size, price or brand, until you find exactly what you're looking for.

Click on the item category you are interested in. You will then be presented with all the items in your selected category. If you would like a close-up or more information about any product, then click on the item.

Once you have found what you want, select colour and size add click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy.

Do you sell gift vouchers?

We don't currently sell gift vouchers, but we hope to introduce them later this year. Please keep an eye on the website, and sign up for our newsletter, so you'll be one of the first to know when we do introduce them.

Do I need to sign up in order to shop?

Simple answer - no. But setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers.

You can set up an account right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best. Just follow the easy steps on screen and remember to have your payment and address details to hand.

How do I sign up for the InWearshop.com newsletter?

The easiest way to sign up for our newsletter is to set up an account. You don't have to buy anything yet, but when you do want to start shopping, this will also give you a head start.

Alternatively, you can click here and sign up to the newsletter straight away from the bottom of the page without setting up an account.

My Account

Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, view order history/status and delivery info.

If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date.

Do you have a size guide?

Yes, we never want to send you something that doesn't fit properly. Check out our size guide on the product page for measurements - everything to make sure it fits perfectly and stays looking great.

Can you provide more information about a product?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a description and images. If you have any other burning questions though, please contact Customer Service quoting the product name (e.g. Foliusa), and we'll do our best to answer your questions as soon as we can.

I have seen something advertised but cannot find it on the site

Just type the name of the item or its code into the search box at the top of the homepage, and it will take you straight to the right page.

If you can't find it, or you're not sure what you're looking for, please contact Customer Service with as many details as you can remember, and we'll try to track it down for you.

How do I pay for my order?

There are a number of payment options to choose from:

• Credit cards: VISA & Eurocard/Mastercard
• Debit cards with a VISA or Mastercard logo
• Pay on invoice – only available within Scandinavia
• InWearshop.com gift cards and merchandise credits

All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud.

We also take security very seriously indeed, so your details will be safe with us.

What currencies can I use?

You can pay using any of the currencies below, and just to make shopping really easy, if you choose your preferred currency from the list in the top right corner of the page, all of our prices will be displayed in that currency.

Euro (EUR)
Danish Kroner (DKK)
Swedish Kroner (SEK)

When will I be charged?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and you will get notified immediately on the screen that the payment was unsuccessful. Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised.

Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.

Is it safe to order online?

Safer than it's ever been. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

    * Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
    * Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
    * Data Integrity - this checks the data being transferred to ensure it has not been altered

Why have I received an invoice when I’ve returned my order (or part of my order)?

Most likely the invoice was sent to you before we received the return at our Warehouse. Please contact our Customer Service by clicking here if you need further information.

What are InWearshop.com promotion codes?

Promotion codes are codes or code words, such as “DISCOUNT” that  will give you money off on a certain style, the whole order or free delivery.

Where do I find promotion codes?

Just set up an account and we'll email you whenever there's a new code available for you. Keep an eye on the fashion press as well, as we sometimes do promos with selected magazines. Each discount code has its own terms and conditions (such as who can use it, what for, and how long it's valid for) so it's a good idea to check before you buy.

How do I use my code?

Make sure you type your code to the appropriate box when you check out, and hit update to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).

If you have any other questions about discount codes, please contact Customer Service.

I forgot to use my promotion code

Unfortunately, if you didn't enter your discount code at the checkout, we can't apply it to that order or amend your payment later on.

How do promotion codes affect my right to return an order?

If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. Unfortunately, we can't reissue a promotion code, even if your original order is returned to us.

Has my order been shipped?

As soon as your order has been sent out, we'll email to let you know.
If you don't receive your order within the specified delivery time, please contact Customer Service, and we will look into it.

Can I track my order?

Depending on the carrier we send your order with, the dispatch email we send you may include a unique tracking number which you can use to track the progress of your parcel.

You can also track your order on-line by signing in to My Account .

Can I change my order?

Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch.

Can I cancel my order?

Yes, of course, but you need to be quick about it. Contact Customer Service immediately along with your name and address and details about the order.

For additional information about cancelling your order check out our Returns Policy.

If your order has already shipped, you will need to return the order to us. See How do I return an item?

Part of my order is missing

If the delivery note says an item should be in your parcel but it isn't, please get in touch with Customer Service. Let us know the Order Number and the Product Code or Product Name of the item you wanted, and we'll look into it.

We'll usually be able to send you the item we missed out, but in on the rare occasion that isn't possible, we'll refund the money you paid for it.

A mistake has been made with my order

Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have noticed that we have made a mistake with your order, please contact Customer Service and let us know.

Do you deliver to my country?

We currently deliver to Denmark, Finland, Sweden and other countries within EU below:

Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Estonia
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
United Kingdom

We are sorry but if your country is not on the list, we cannot deliver to it at the moment.

Do I have to pay customs and import charges?

No. All customs and import charges are included in the price of the order. However if taxes and duty have been levied on top of your order please get in contact with Customer Service for assistance.

Do you deliver to PO Box addresses?

Unfortunately, we can't to ship to PO Box addresses for security reasons.

Delivery Options

If you are a resident in Denmark, Finland or Sweden you can select one of the following delivery options:

Standard Delivery Scandinavia (3-5 working days)

 * Your orders will be sent out via the most suitable carrier, depending on size and weight.
    * We can't change the delivery address once you have placed your order.
    * If you are not around to take delivery of your parcel, the driver will leave a calling card telling you how you can pick it up.
    * Please note that it is not possible for you to collect your order in person from our distribution centre.

After your order has shipped:

    * If you are not around to accept your parcel the driver will take it back to the local depot, and leave you a card telling you how you can pick it up.

Other EU countries

Standard Delivery (4-8 working days)

    * When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.
    * Your order will be dispatched via the most suitable carrier, depending on size and weight.
    * Unfortunately, we do not offer an Express Delivery option yet but we are planning to make this service available in the near future.
    * Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
    * We're sorry, but we can't change the delivery address of a parcel once your order has been placed.
    * If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

How do I return an item?

We try to make sure everything we sell will make you happy, but if you ever do need to send anything back to us, you can find full return instructions on the back of your invoice, or check out our Returns Policy.

When you send us something back, it is important that you ask the carrier to stamp and date the 'Certificate of Posting' on your Returns Label (part of the delivery note you get with your order), as this proves that you sent it back to us if it gets lost in transit.

I have received a faulty item

We don't want our customers to receive items that are anything less than top quality, so if you think anything in your order is faulty, please get in touch with us within 30 days of delivery, and we'll see what we can do about it.

Please contact Customer Service, and let us know the following details:

    * Your Order Number
    * Product Code/Product Name
    * Details of the fault
    * If you want a refund or replacement

I have received an incorrect item

We're only human, so occasionally the wrong item does get sent out. If this has happened to you, we sincerely apologise.

Please contact Customer Service, and let us know the following details:

    * Your Order Number
    * Product Code/Product Name
    * Details of the fault
    * If you want a refund or replacement

Have you received my return?

As soon as our warehouse has processed your return, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with Customer Service, and we'll look into it.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

When will I receive my replacement?

We will process your replacement item within 3 days of receiving your parcel, and email to let you know we have received and processed it. We'll then email you again when your replacement order is on its way to you.

We won't charge you anything for delivering your replacement order, and delivery will take as long as it did for your initial order.

When will I receive my refund?

We will process a refund within 3 days of receiving your parcel, and email to let you know we have received and processed it.

After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.

We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address

You have refunded me the wrong amount

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact Customer Service quoting your order number and the required refund amount.

Please note:

    * Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.

Why have you not refunded the delivery charge?

We are sorry, but the delivery cost you originally paid is non-refundable.

If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage. However, if we sent you the wrong item or something faulty, just contact Customer Service and we'll send you a freepost label to send it back free of charge.

I can't sign into My Account

When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.

If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll remind you what your password is.

You can change your password, main email address or any of your other details at any time just by signing in to My Account.

Please note that if you type in the wrong email address and/or password 3 times, you won't be able to log in again for half an hour.

If you are still having problems signing in, or have any other queries, please contact Customer Service.

I am not receiving any emails or newsletters from you

If you are not receiving our emails or our regular newsletter, you could be missing out on exciting news about all the latest trends, and you wouldn't want that, would you?

One of the most common reasons for this that your email software is marking emails from us as junk mail, and are sending them to your spam folder. To stop this from happening, please add 'info@newsletter.InWearshop.com' to your email address book, then emails from us should come through just fine.

If you checked this and are still not getting the newsletter, make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with Customer Service, and we'll do our best to sort it out for you.

I'm having trouble the Shopping Bag

If we can't send your requested replacement item, we will refund what you paid to your account. If this happens, we'll email to let you know.

We can only exchange an item for a different size or colour of the same item (although the price must be the same as the original item). If you want an entirely different product, you'll need to return the unwanted item for a refund, and place a new order for the item you want.

Why did I get a refund instead of the replacement I requested?

Any item you add to your shopping bag will be reserved for you for two hours while you carry on shopping. After this time, items will be removed from your basket and other customers will be able to buy them.

If items are disappearing from your shopping bag within two hours, this may be because you are using your internet browser's 'back' button, rather than selecting one of the 'Continue shopping in...' links on the shopping bag page.

If you are still having problems, try deleting the cookies on your PC. All you need to do is go to the 'Tools' tab on your Internet browser, select 'Internet Options', then choose 'Delete Cookies' and hit OK.

Other Technical Problems

If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system. Windows users can find out more here.

If you're still having problems using our site, please feel free to get in touch with Customer Service and we'll be happy to help.

To help us look into your problem please try to include as many of the following details as possible:

    * Your Operating System (e.g. Windows XP, Mac OS 9.0)
    * Internet Browser (Internet Explorer 6, Netscape 7.02)
    * What URL you were trying to access (e.g. http://www.InWearshop.com/contact.asp)
    * What time the problem occurred
    * Please cut and paste into the email any error message that appeared on the screen

Do you have a Shop?

Yes, InWear have got a number of shops. To find the nearest InWear store to you please visit www.inwear.com, click on About in the top menu and then Store Locator in the left navigation.

Do you do wholesale?

Yes, Inwear also do wholesale. For more information about the InWear brand please visit www.inwear.com.

About us

You can find out a bit more about us here.

Returns Policy

Click here to view our Returns Policy.

Privacy Policy

Click here to view our Privacy Policy.

Can I contact you by phone?

Yes you can, but as we are operating an online store we find it more efficient to answer your queries via email rather than phone.

In fact, it's very likely that your question will be answered by one of the entries on this page, but if not, just contact Customer Service, and we'll get back to you as soon as we can. We do our best to answer all queries within 12 working hours.

In case you want to contact Customer Service by phone the number is:

Denmark: 0046 77 5700315

Finland: 0046 77 5700313

Sweden: 077 5700314

Other EU countries: 0046 77 5700312